Testimonials

Stacey Marino

“I go to Serenity in the City for all my salon and spa needs. I was lucky enough to find this fabulous place when I first moved to Medford and haven’t looked back since. When I’m getting my hair colored whether it is by Di’anna or Dina, each and every time they treat me as if it’s the first time I walked in the door. They take the time to go over my color needs and make fantastic suggestions. Additionally, I go to Kathleen for all my skin care. The new hydra facial is fantastic but I also love getting their signature facial. Kathleen reviews all of my options based on my skin conditions and I’ve never left an appointment with her feeling less than fabulous. After her facials it’s amazing how many compliments I have received on my skin. Lastly, if you want to experience a great massage go to Stephanie! She can work out any kink and more than once I’ve fallen asleep during her massages because they were so absolutely relaxing. 

Ultimately, what makes this place so special and unique is the staff. When I walk in the door they make me feel as if I’m at my second home and that is why whether it’s for a Birthday celebration, a bachelorette party or if I meet someone new in town, I always recommend going to Serenity In The City. Jackie, the owner has created such an amazing atmosphere that I highly recommend it to everyone!”


Aimee Rooney Shaughnessy

“I can’t sing the praises of Serenity enough! It’s personalized luxury at an affordable price point - nothing better! I always let out a sigh of relief when I park, and I hate to leave! Every appointment is like a mini vacation. Everything is pristine and warm and welcoming. I love that it’s a one-stop-shop for all of my beauty needs, including shopping for products. The staff are so great at what they do and at getting to know you and making you feel taken care of, especially Kylee and Kathleen. I love this place!


Tammy Teneriello

 “Need Some “ME” Time or want to hang with the ladies or even bring some romance back, Serenity in The City is the place to GO!!!!! From Birthday Packages, to Valentine’s Day Couple Massages, to taking Mom on Mother’s Day, services will be beyond your expectations!!!! Book Now, you will not regret it!!!!”


Karen Pilecki

“I have always received special treatment at Serenity in the City, but I have to say the most memorable visit was at this past Christmas open house when I took my 92 year old mother. She was made to feel so special with everyone chatting with her and doing treatments on her. She still speaks about her manicure she had with Alex and how lovely he was. I knew the staff always made great strides for everyone to have an exceptional experience and this philosophy certainly played out that day for my mom.”


Natalia Fernandes

“Serenity in the City is by far the best Spa around. When relaxation and rejuvenation is in order, it's the place to go. You'll never be disappointed with a treatment. Jacquie, the owner is always willing to accommodate her guests. Best place in and around Boston.”


Courtney Celata Ottaviano

“This local hotspot has always been my personal fave; and its popularity among customers, and longevity as a business, are telling of why. The services are impeccable, whether treating one’s self or a group of your favorite friends (as I did with my bridesmaids). The staff is always polite, the space is consistently spotless, and the products are great buys. Highly recommend this superb spa, which always leaves you feeling serene! “


Sheila Cataldo

 “Serenity in the City has always provided me with a peaceful escape. I’ve tried many of the services offered and I’ve worked with many of the providers. From hair to nails, facials to massage, spa days and the salt room, each time I walk away relaxed and with a sense of satisfaction. There are so many good things behind their doors and I’m never disappointed.”


Emma Hart Olson

“Took me years to find this tranquil place! Used to drive all the way down to Hingham for facials, too much traveling! Kathleen is the best for skincare! All the staff at Serenity are professional, warm and caring which is hard to find these days! My daughter also loves coming here for facials and pedicures. It’s the best!”


Paula Ansaldi Cicoria

“Serenity in the City has been my favorite escape for “me” time for 2 years. Whether it’s being in my favorite hairdressers chair or having a great manicure and pedicure, it’s a perfect setting for a quick “stay-cation” just for myself! From the minute you enter the door, your greeter has a welcoming smile to start you off! Love the ambiance! Jackie and her fantastic and professional staff are always ready to put you in Paradise and make you feel like a member of the Royal family! Can’t wait till my next adventure!”


Alesandra G.

Medford, MA

I recently held a fund raiser at Serenity in the City Salon and Spa for the Lupus Foundation of America. It went better than I ever could have anticipated. The owner Jackie was so accommodating and really worked to make the event a special evening by creating mini-spa services, offering her own products as well as a gift card for raffle prizes. She and her staff put a lot of heart and soul into the event to make it a special night. The staff were superb- so professional, polite and friendly. I cannot say enough about the services and the way my guests and I were treated. I am a regular visitor of the spa so I already knew the evening would be a success, but I never in my wildest dreams expected the turnout, support and enthusiasm we received from everyone at the salon. Special thanks to Jackie and her team for going above and beyond to make the night fantastic!!!!


Daly C.

Medford, MA

I recently starting going to Serenity in the City Salon and Spa for massages. Lauren is the best at finding my areas of stress and fatigue. After two months, I felt the range of motion in my shoulders and neck has increased greatly. After my appointments, I feel relaxed and recharged.


Haley I.

Lawrence, MA

Awesome environment, very cool feel to the salon. I usually can't visit any salons during the week due to work but this salon stays open late and will book appointments right up until closing time which is so appreciated!!


Lesley R.

Somerville, MA

Hidden gem! I had my first appointment today and couldn't be happier with the wonderful service and end result. It was my first spray tan and Antonella was so kind and informative. I'll absolutely be back.


Pau R.

Cambridge, MA

I went in today to get balayage and Kristen did an unbelievable job! I'm brunette but had a really light blonde on and my roots had grown a lot, it looked pretty bad, however she took my natural hair color and kept me blonde doing an awesome graduated, natural-looking effect.

Prices are good, you get what you paid for! I had gone to Avanti Salon in newbury and they charged me 300 dollars for almost nothing. At Serenity they do an evaluation of the work before you go in so you'll know exactly what you'll pay for.

Lastly, the place is beautiful! It's a gorgeous spa and salon.. super relaxing and people are really nice.

Really recommend it!


Mariah T.

My experience today was absolutely amazing. Alex did a fantastic job on my nails. I couldn't be happier!


Michelle O.

Malden, MA

I used to be a spa-hopper. You know the type: always looking for a new client special or a group deal, just to save a buck. Well, the buck stops here! Every massage I've had here is Five Stars. Every. Single. One. Jackie, the owner, has a knack for recruiting and keeping top talent. And not only is every therapist good at what they do, they are also very nice people. Everyone at Serenity is a pleasure to do business with. I've very happy to be spending my money at a woman-owned establishment, where the client is truly valued and appreciated. And their prices are very reasonable, to boot!

Keep up the great work Serenity! I'm proud to be one of your long time customers!


Maggie R.

Washington, DC

I organized a bachelorette party that had massages here and I cannot say enough positive things! They offered us mimosas upon arrival, provided a wonderful cheese and fruit plate for us while we waited, were incredibly customer oriented and accommodating-- it was a great experience! The planning and communication in advance was also top notch.


Diane F.
Charlestown, Boston, MA

This spa is the best! Very warm staff in a relaxing environment. I been going here for wax, massage, facials, and mani/pedis for a few years now. I'm never disappointed. I also love the products they offer and never feel like I'm being pushed to purchase anything. It's so nice to have such a great and reasonably priced spa not far from Boston!